Privacy Policy

Effective Date: 29 June 2026

1. Introduction

At Bellspire Ltd, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services. Bellspire Ltd is the data controller responsible for your personal data.

2. Information We Collect

We may collect and process the following data about you:

• Contact Information: Name, email address, phone number, and postal address.
• Property Details: Information about the property requiring survey, including type, age, and location.
• Technical Data: IP address, browser type, operating system, and browsing behavior on our site.
• Survey Documentation: Floor plans, drawings and photographs uploaded by you to support your quote request.

3. How We Use Your Information and Lawful Basis

We process your personal data under the following lawful bases:

• Providing quotes and services: Lawful basis: contract (necessary to perform the contract or take steps at your request prior to entering into a contract).
• Communicating about enquiries and surveys: Lawful basis: contract and legitimate interests.
• Improving our website and services: Lawful basis: legitimate interests (we have a legitimate interest in understanding how our website is used to improve it for visitors).
• Sending promotional materials: Lawful basis: consent (we only send marketing communications where you have explicitly opted in. You can withdraw consent at any time by emailing info@bellspire.co.uk or clicking unsubscribe in any marketing email).

4. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your data with trusted partners and service providers who assist us in operating our business, such as payment processors, IT support, and CRM systems, strictly under confidentiality agreements.

We use the following third-party services to operate our business, each of which may process your personal data:

• Our CRM and Website Platform: Used to manage contacts, forms and communications. This platform is based in the United States. Data transfers are made under appropriate safeguards.
• Google Analytics: Used to understand how visitors use our website. Data collected is anonymised. Google may transfer data internationally. You can opt out via your cookie preferences.
• Meta (Facebook) Pixel: Used to measure the effectiveness of our advertising. Only active if you have consented to marketing cookies. You can manage this via your cookie preferences.

5. Data Retention

We retain your personal data only for as long as necessary for the purposes it was collected:

• Enquiry and contact data: Retained for 3 years from the date of last contact or last survey, after which it is securely deleted.
• Survey documentation and reports: Retained for 6 years from the date of the survey to meet our professional indemnity insurance obligations.
• Marketing consent records: Retained for as long as you remain opted in, plus 1 year following withdrawal of consent.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration. If you believe your data has been compromised, please contact us immediately at info@bellspire.co.uk.

7. International Data Transfers

Some of our third-party service providers are based outside the UK, including the United States. Where we transfer your data internationally, we ensure appropriate safeguards are in place in accordance with UK GDPR, including Standard Contractual Clauses where applicable.

8. Your Rights Under UK GDPR

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (where applicable).
• Withdraw consent for marketing communications at any time.
• Right to restrict processing: You can ask us to restrict how we use your data in certain circumstances.
• Right to data portability: You can request a copy of the data you have provided to us in a structured, machine-readable format.
• Right to lodge a complaint: If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

To exercise any of these rights, please contact us at info@bellspire.co.uk. We will respond within 30 days.

9. Cookies

We use cookies on our website to improve your experience and to analyse traffic. For full details of the cookies we use and how to manage your preferences, please see our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will always reflect the date of the most recent version. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Bellspire Ltd
Rivers Lodge, West Common
Harpenden, Hertfordshire
AL5 2JD

Email: info@bellspire.co.uk
Phone: 0300 373 5873

You can also contact the ICO if you have concerns about our use of your personal data:
Information Commissioner's Office
ico.org.uk | 0303 123 1113